Your remote e-commerce operations team
Run your e-commerce store without the operational headaches
We handle customer support, disputes and chargebacks, product listings and store management for e-commerce brands worldwide. 50,000+ tickets handled every month with a 90%+ dispute win rate.
Clients in India and worldwide
Serving domestic and international clients
We work with e-commerce brands in India and have assisted clients across the globe, including:
What we do
Everything your store needs to run smoothly
One team for the daily work that keeps orders moving, your customers happy and payment accounts healthy.
Our specialty
Win more chargebacks. Protect your revenue.
Chargebacks cost you the product, the payment and a fee, and a high dispute ratio can put your payment account at risk. Ecombirds manages disputes end to end and wins 90%+ of the cases we contest.
Why Ecombirds
A permanent extension of your team
We learn your brand voice, follow your policies and treat your customers like our own.
Specialists in e-commerce
We work only with online stores, so we already know your platforms, payment providers and customer issues.
Dispute experts
A 90%+ win rate on the disputes we contest, backed by structured evidence and fast responses.
Proven track record
140+ client projects completed and 18,000+ hours of work delivered.
Flexible and scalable
Flexible hours and time-zone coverage, with capacity that grows with your order volume.
Strong communication
English-fluent team with support in Hindi, Dutch, German and French.
Long-term partnership
We aim to become a permanent extension of your team, not a one-off vendor.
How it works
Up and running in three steps
Most clients are live within a few days of sharing access to their store and help desk.
Tell us your needs
Share your store, tools and the support you need.
We set up your team
We onboard, learn your policies and build your SOPs and macros.
We run it and report
We handle daily operations and send you regular performance reports.
FAQ
Frequently asked questions
Quick answers about how we work. Anything else, just ask.
Message us on WhatsApp or send an email. We reply within one business day.
Which platforms do you work with?
Shopify, WooCommerce, WordPress, Amazon, eBay and Etsy, plus help desks such as Zendesk, Gorgias, Freshdesk, Intercom and Reamaze.
Which payment providers do you handle disputes for?
Shopify Payments, PayPal, Stripe, Adyen, Klarna and Airwallex.
What languages do you support?
English and Hindi fluently, with additional support in Dutch, German and French.
Can you work in my time zone?
Yes. We offer flexible working hours and can adjust our schedule to your customers’ time zone.
How quickly can we start?
Usually within a few days, once we have access to your store and help desk and have agreed on your policies.
Can you scale up if my order volume grows?
Yes. We can add team members as your ticket and order volume increases.
Do you keep my data confidential?
Yes. Access is limited to the people who need it, and we are happy to sign an NDA.
How do you charge?
We offer hourly, part-time and full-time dedicated options. Contact us for a quote.
Let’s grow together
Ready to hand off your e-commerce operations?
Book a free consultation and we will show you how Ecombirds can reduce your workload, win more disputes and keep your customers happy.